Wandsworth Carpet Cleaners Privacy Policy
This Privacy Policy explains how Wandsworth Carpet Cleaners collects, uses, stores, and protects personal data of customers and prospective customers. It applies to all individuals located in the Wandsworth area who use, or consider using, our carpet cleaning and related services.
We are committed to protecting your privacy and handling your personal data in a fair, lawful, and transparent manner in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
Scope of this Privacy Policy
This Privacy Policy applies to all personal data processed by Wandsworth Carpet Cleaners in connection with the provision of carpet cleaning and related services. It covers information collected when you contact us, request a quote, make a booking, receive our services, or otherwise interact with us as a customer or potential customer in the Wandsworth area.
What Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details: name, address, property access details where relevant, and other basic contact information you provide so that we can communicate with you and deliver our services.
Booking and service information: details of the services you request, service dates and times, information about the areas or items to be cleaned, and notes relevant to completing the work safely and effectively.
Communication records: information contained in messages or communications you send to us, and notes we make of our interactions with you for customer service and record-keeping purposes.
Payment-related information: limited payment details required to process your payment via our chosen payment methods. We do not store full card details ourselves if a third-party payment processor is used.
Technical and usage information: limited information about how you interact with our online presence, such as basic device and browsing data, where this is necessary for security, performance, or service improvement.
How We Collect Your Data
We may collect personal data directly from you when you contact us by phone, through an online form, or in person, when you request a quote, book a service, or communicate with us about an existing or past booking.
We may also receive personal data indirectly from third parties where you have given them permission to share your details with service providers like us, for example from comparison or referral services. In these cases, we process only the information needed to provide our services.
Lawful Basis for Processing
We rely on one or more of the following lawful bases under data protection law:
Performance of a contract: where processing your personal data is necessary to enter into or perform a contract with you, such as providing carpet cleaning services, managing your bookings, and processing your payments.
Legitimate interests: where processing is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This includes managing our business operations, responding to enquiries, improving our services, maintaining security, and keeping basic records of past services.
Legal obligation: where we are required to process certain personal data to comply with applicable laws, including tax and accounting requirements.
Consent: in limited situations where we ask for your clear consent to process your data for a specific purpose not covered by the bases above. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data to:
Provide our services to you, including confirming bookings, attending your property, and completing the agreed work.
Communicate with you about quotes, bookings, changes, cancellations, and customer service issues.
Handle payments, invoicing, and, where needed, refunds or adjustments.
Maintain internal records of bookings, services provided, and customer communications.
Improve and develop our services, including reviewing feedback and common enquiries.
Comply with legal obligations, regulatory requirements, and respond to lawful requests from authorities where required.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
Customer and booking records: we generally retain records of bookings, service details, and related communications for a period that allows us to respond to queries, manage repeat services, and meet tax and accounting obligations. After this period, data is securely deleted or anonymised.
Payment details: we retain only the minimal payment information needed for accounting and reconciliation, and we do not keep full card details where a third-party payment processor is used.
Enquiry records: if you contact us for a quote or information but do not proceed, we retain your data for a limited period to manage follow-ups and then securely delete or anonymise it when no longer needed.
Sharing Your Personal Data and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These parties are only permitted to process your data in accordance with our instructions and applicable data protection law.
Examples of such processors may include:
Payment processing providers who facilitate secure payment transactions.
IT and software service providers who host or support our systems and help us manage bookings and communications.
Professional advisers, such as accountants, where necessary for business and legal purposes.
Where required by law, or where it is necessary to protect our rights or the rights of others, we may also share personal data with regulatory authorities, law enforcement, or other third parties.
We take steps to ensure that any third party processing your personal data on our behalf implements appropriate technical and organisational measures to protect it.
International Data Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include the use of standard contractual clauses or other recognised transfer mechanisms.
Security of Your Data
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it for their role, using secure systems, and applying reasonable safeguards based on the sensitivity of the information.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Wandsworth Carpet Cleaners customers and prospective customers in the Wandsworth area, subject to certain legal limitations.
Right of access: you can request confirmation that we process your personal data and ask for a copy of the data we hold about you.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction of processing: you can ask us to restrict our use of your personal data in specific situations, for example while we are considering a request to rectify your data.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, and there is something about your particular situation that makes you want to object.
Right to data portability: in certain situations, you can request that we provide your personal data in a structured, commonly used, machine-readable format so you can transmit it to another controller, where technically feasible.
Where we process your personal data on the basis of consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our main customer information materials or website. We may need to verify your identity before responding to your request. We aim to respond within the timeframes required by law.
Complaints
If you are unhappy with how we have handled your personal data, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioner or your local data protection authority.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. The latest version will always apply to the personal data we hold and will be made available through our usual customer information channels.
By continuing to use our services after any changes are made, you acknowledge that you have read and understood the updated Privacy Policy.
