Wandsworth Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Wandsworth Carpet Cleaners provides professional carpet, upholstery and related cleaning services to residential and commercial clients. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, company or organisation booking or receiving the services.
Company means Wandsworth Carpet Cleaners, the provider of the services.
Services means the carpet, rug, upholstery, and related cleaning services supplied by the Company to the Client.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Company and the Client for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
The Company provides professional cleaning services, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning, spot and stain treatment, and related services as agreed at the time of booking.
The specific Services to be provided, along with any particular requirements, will be agreed with the Client prior to the appointment, usually by way of quotation or booking confirmation.
The Company reserves the right to decline work that it reasonably considers unsafe, impractical, beyond the agreed scope, or outside its standard service capabilities.
3. Service Area
The Company operates primarily within Wandsworth and surrounding areas. Acceptance of a booking is subject to service availability in the Client's location and the Company's scheduling capacity.
Additional charges may apply for locations that require extended travel time, congestion charges, parking costs, or other access-related expenses. Any such charges will be communicated to the Client as far as reasonably possible in advance of the appointment.
4. Booking Process
Bookings may be made by the Client through the Company's chosen communication channels, such as online forms or other methods indicated by the Company from time to time.
At the time of booking, the Client will be asked to provide accurate information about the Premises, including property type, approximate area to be cleaned, access arrangements, parking availability, and any known issues such as heavy soiling, delicate fabrics or previous damage.
All bookings are subject to availability and are not confirmed until the Company issues a formal confirmation, which may be provided verbally, in writing, or by electronic means. The Company reserves the right to refuse or reschedule any booking.
The Client is responsible for ensuring that all details given at the time of booking are correct. Any errors or omissions that affect the duration or complexity of the work may result in additional charges or the need to reschedule.
5. Quotations and Pricing
Any quotation provided by the Company is based on the information supplied by the Client and is valid for a limited period as stated in the quotation or communicated at the time of issue.
Quotations are usually given as fixed prices; however, the Company reserves the right to amend the price if the actual condition, size or nature of the job differs from the information provided by the Client or is otherwise materially different upon inspection at the Premises.
If the price needs to be amended, the Company will inform the Client before commencing work. If the Client does not accept the revised price, the Company may cancel the booking, and any applicable cancellation charges may apply as set out in these Terms and Conditions.
All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless stated otherwise.
6. Access, Parking and Client Responsibilities
The Client must ensure that the Company has safe, free and timely access to the Premises at the agreed appointment time. This includes providing accurate access instructions, ensuring someone is present to grant entry if required, and complying with building or estate access rules.
The Client is responsible for arranging suitable parking for the Company's vehicles as close as reasonably possible to the Premises. Any parking fees, permits, or penalties incurred as a result of inadequate parking arrangements may be added to the Client's invoice.
The Client must remove small items, valuables, fragile objects and any obvious obstacles from areas to be cleaned prior to the arrival of the Company's technicians. Where furniture needs to be moved, the Company will do so only where it is reasonably safe and practical. Very heavy, fragile or fixed items may not be moved.
The Client must inform the Company of any known defects, weaknesses or risks in carpets, flooring, furnishings, fixtures or fittings, including pre-existing damage, loose seams, shrinkage issues, colour instability, or areas of particular concern.
7. Payments and Charges
Payment is due in full upon completion of the Services on the day of the appointment, unless otherwise agreed in writing in advance. For certain bookings, the Company may require full or partial prepayment or a deposit to secure the appointment.
The Company accepts the payment methods notified to the Client at the time of booking. The Client agrees to ensure that sufficient funds are available to meet any payments due.
Where payment terms have been agreed for business or account Clients, invoices are payable within the period stated on the invoice. The Company reserves the right to charge interest on overdue sums at the statutory rate, as well as reasonable administration and recovery costs.
If the Client fails to pay any amount due, the Company may suspend or cancel further Services until all outstanding sums have been settled in full.
8. Cancellations, Rescheduling and No-Show Policy
The Client may cancel or reschedule a booking by giving reasonable notice to the Company. Unless otherwise specified, at least 24 hours' notice is required for cancellation or rescheduling without charge.
If the Client cancels or reschedules with less than 24 hours' notice, the Company reserves the right to charge a late cancellation fee, which may be up to 50 percent of the quoted price, to cover lost appointment time and administrative costs.
If the Company's technician attends the Premises and is unable to gain access, or the Client is not present as required, or the work cannot be carried out due to circumstances within the Client's control, the Company may treat this as a no-show and charge up to 100 percent of the quoted price.
The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, severe weather, transport disruption, or other force majeure events. In such cases, the Company will attempt to offer an alternative appointment as soon as reasonably possible. The Company will not be liable for any loss arising from such cancellations or delays.
9. Service Standards and Limitations
The Company will provide the Services with reasonable care and skill, using appropriate methods, equipment and cleaning products suitable for the task at hand and in line with industry practice.
While the Company will use its expertise to achieve the best possible results, complete stain removal, restoration of original condition, or elimination of all odours cannot be guaranteed. Some stains and damage may be permanent or only partially treatable.
Certain materials, backing types, dyes and construction of carpets and upholstery may react unpredictably to cleaning processes. The Client acknowledges that there is a risk of colour loss, shrinkage, texture change or other effects, particularly where pre-existing issues are present or where the Client has used other cleaning products or methods previously.
The Client agrees to follow the Company's advice on drying times, ventilation and aftercare. Walking on damp carpets or using treated items before they are fully dry may affect results and increase the risk of resoiling or damage.
10. Damage, Liability and Insurance
The Company will take reasonable care to avoid damage to the Premises and belongings while carrying out the Services. The Client should notify the Company of any sensitive areas, pre-existing damage or particular concerns before the work begins.
If the Client believes that the Company has caused damage, the Client must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Services, providing details and supporting evidence where possible.
The Company's liability for loss or damage arising from the provision of the Services is limited to the lesser of the cost of repair, replacement, or the total price paid by the Client for the relevant Services. The Company will not be liable for any indirect, consequential or purely economic loss, including loss of profit, loss of revenue, or loss of opportunity.
Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
The Client is responsible for securing valuables, fragile items and personal belongings. The Company does not accept responsibility for loss of cash, jewellery or other valuables left unattended at the Premises.
11. Health, Safety and Environmental Requirements
The Company will operate in accordance with applicable health and safety legislation and will use cleaning products and equipment that are suitable for their intended purpose.
The Client must ensure that the Premises are in a safe condition for the Company's technicians, including clear access routes, adequate lighting and reasonable working conditions. The Company may refuse to work in areas it considers unsafe.
Certain cleaning solutions and equipment may present risks if misused. The Client must not interfere with or use the Company's equipment or products without express permission.
12. Waste Handling and Regulations
In the course of providing the Services, the Company may generate waste water, extracted dirt, and limited quantities of related waste materials. The Company will handle and dispose of such waste in accordance with applicable waste and environmental regulations.
Where possible, waste water and extracted residues will be discharged via appropriate drainage systems at the Premises, in line with local requirements and without causing blockage or damage. The Client agrees to allow the Company reasonable access to suitable drainage points for this purpose.
If any special or hazardous waste is generated or encountered, additional charges may apply for specialised handling and disposal. The Company reserves the right to decline to handle waste that falls outside its normal service scope or regulatory permissions.
The Client is responsible for any pre-existing waste or contamination at the Premises, including but not limited to hazardous substances, biohazards, or regulated materials that may affect the safe provision of the Services.
13. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company promptly, and in any event within 48 hours of completion, so that the Company has an opportunity to investigate and, where appropriate, to rectify the issue.
The Company may, at its discretion, offer a re-clean of the affected area or another reasonable remedy where a justified complaint is made and it is established that the Company has not met the agreed service standard.
Any complaint made after the 48-hour period may be more difficult to assess, and the Company reserves the right to decline remedial action where delay has prevented proper investigation.
14. Data Protection and Privacy
The Company will collect and process personal information about the Client only as necessary for managing bookings, providing Services, handling payments and communication, and fulfilling its legal obligations.
The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except where required to deliver the Services, manage payments, recover debts, or comply with legal obligations.
15. Variation of Terms
The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the revised terms.
For ongoing arrangements or account Clients, the Company will, where reasonably possible, notify the Client of material changes to these Terms and Conditions. Continued use of the Services following any such revision will constitute acceptance of the updated terms.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement between the Company and the Client, are governed by and shall be construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of such right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
The Agreement is between the Company and the Client. No other person shall have any rights to enforce any of its terms.
By making a booking or allowing the Services to be carried out, the Client confirms that they have read, understood and agree to these Terms and Conditions.
